Policies

Compliance

Roma Designs believes in ethical sourcing of diamonds and goods. We support and adhere to all United Nations resolutions regarding conflict diamonds. Diamonds are a time-honored symbol of affection and love, and we want you to have the confidence in knowing that we are doing our part to assure ethical sourcing of diamonds.

To read more about conflict diamonds, visit the United Nations site.

Warranty Information

Roma Designs is committed to providing you, our valued clients, with the best service possible. Our main goal is to satisfy you and make your buying experience pleasant. Our warranty covers each item for defects in manufacturing only, based on the sole determination of Roma Designs. The Warranty expressly excludes coverage for excessive wear and tear, poor care, abuse, loss or theft. Center stones (precious gemstone or diamond) are not covered and the diamond side stones are covered up to 15 points in size.

All of our products are covered by a guarantee against any manufacturers defects for one year (365 days) from the store’s date of purchase or until the item sells and/or ownership is transferred*. The year begins the day you receive your purchase. Once sold, the item is covered by a guarantee against any manufacturers defect for up to 90 days. The 90 day period begins the day you deliver your purchase to the customer.

If at any time after the one year (or 90 day) period has concluded Roma Designs will gladly repair any item of jewelry. Standard repair charges will apply; remember that not all jewelry items are repairable. While under warranty, we will repair the item free of charge, but you are responsible for the shipping fees to and from us.

All warranties are voided if the item has been worked on (i.e. sized, repaired, setting adjustments, ring modifications, engraving) by another jeweler other than Roma Designs. Please remember that because of daily wear and handling, stones may become loose over time and may become dislodged. As with any delicate artistic creations, care must be taken to ensure years of enjoyment.

Return Policy

At Roma Designs, our commitment to quality and client satisfaction is guaranteed. We back all our product with waranty from defects of manufacturing nature. We will gladly credit back any item purchased within 30 days from date of purchase for a complete refund.

Custom Order Policy

All custom orders are non-refundable and will be made to order specifications only. Custom orders will not be taken back or issued credit under any circumstances.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Roma Designs Inc, Copyright © 2013, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Credit Cards

We accept the following credit cards: Visa, MasterCard. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we’re not responsible for the operation of or content located on or through any such site.

Money Orders, Cashier’s Checks, Company Checks, & Personal Checks by

We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Roma Designs reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. You will be notified in such an event.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Out-of-Stock Products

We will ship your product as it becomes available. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for shipment. You may cancel your order at any time prior to shipping.

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site’s privacy policy. We are not responsible for the actions of third parties.

Returns

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 15 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 15 days from the date of purchase. Please contact your sales rep with any questions regarding our return policy.

Shipping Policy

Shipping Time — Most orders received before noon will ship the same day, provided the product ordered is in stock. Most orders received after noon will ship the next business day. Orders are not processed or shipped on Saturday, Sunday, or Holidays.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Sample Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.